FCM99 Privacy Policy – Personal Data Protection for Malaysian Players

1. Introduction

1.1 FCM99 ("We", "Platform", "Company") operates the fcm99.xyz website and all related services. We value the privacy of every member and are committed to protecting the personal data you entrust to us.

1.2 This Privacy Policy describes the types of personal data we collect from you, why we need it, how we use it, who we may share it with under the limited circumstances prescribed by law, and what your rights are as a data subject under the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1.3 This Policy should be read together with Terms & Conditions and Responsible Gaming Policy FCM99 which is also binding on all members.

1.4 If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at support@fcm99.xyz at any time.

2. Personal Data We Collect

2.1 FCM99 collects your personal data through various means as you interact with our platform. The categories of data we collect include:

A) Data You Provide Directly

• Full name as per identification document (MyKad or passport)
• An active Malaysian phone number
• Email address (if provided during registration)
• Date of birth (for age verification)
• MyKad number or passport (where identity verification is required)
• Payment method details – eWallet account number, FPX information, or relevant banking details (stored in encrypted form)
• Information you provide when contacting our customer support

B) Automatically Collected Data

• Your device's IP address
• Device type and operating system (Android, iOS, Windows, etc.)
• Browser type and version
• Cookie data and session identifiers
• Activity log information – pages visited, session time and duration, actions taken within the platform
• Approximate geolocation data based on IP address (state or region within Malaysia)

C) Transaction Data & Gaming Activity

• Deposit and withdrawal history (amount, time, method, status)
• Betting and gaming history (game type, wager amount, outcome)
• Records of bonuses and promotions claimed and used
• Records of communications with the customer support team

3. Purpose of Data Collection and Use

3.1 FCM99 uses the personal data collected for the following purposes:

3.2 FCM99 will not use your personal data for any purpose not mentioned above without first notifying you and, where required, obtaining your consent.

4. Legal Basis for Data Processing

4.1 Under Malaysia's Personal Data Protection Act 2010 (PDPA), FCM99 process your personal data on one or more of the following legal bases:

• Consent – you have given your explicit consent for the processing of your data for a specific purpose, such as receiving marketing communications
• Contract performance – processing is necessary to fulfil the agreement between you and FCM99, namely the provision of platform services
• Legal obligations – processing is necessary to comply with applicable Malaysian laws, including anti-money laundering requirements
• Legitimate interest – processing is necessary for FCM99's legitimate business interests, such as fraud prevention and platform improvement, provided it does not unduly prejudice your rights and freedoms

5. Disclosure of Data to Third Parties

5.1 FCM99 does not sell, rent, or disclose members' personal data to third parties for marketing purposes without your explicit consent. We only share data in the following limited situations:

• Contracted service providers – companies that assist FCM99 in running our operations, such as payment service providers (Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX), technical and cloud service providers, and gaming providers (all subject to strict data protection agreements)
• Legal obligation – when required by Malaysian law, a court order, or a valid request from Malaysian government authorities
• Fraud prevention – in very limited cases where there is a compelling need to share information with law enforcement agencies to prevent or investigate criminal activity
• Business transfers – if FCM99 is involved in a merger, acquisition, or asset sale, personal data may form part of that transfer and you will be notified in advance

5.2 All third parties who receive member data FCM99 is required to handle that data to a standard of protection at least equivalent to this Privacy Policy.

6. International Data Transfers

6.1 In the course of its operations, FCM99 may need to transfer members' personal data to servers operating outside Malaysia – particularly in connection with the use of platforms provided by approved international game providers.

6.2 In all cases of international data transfers, FCM99 ensures that recipients of data outside Malaysia provide an adequate level of data protection, whether through compliance with their local data protection laws or through contractual agreements that impose equivalent data protection obligations.

6.3 Financial data and identity verification documents of Malaysian members are stored in a server environment that meets the highest industry security standards.

7. Data Retention Period

7.1 FCM99 retains members' personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or for such period as required under applicable Malaysian law.

7.2 As a general guide, data retention periods are as follows:

• Active account data – retained for the duration the account remains active and for five (5) years following account closure, for legal compliance purposes
• Financial transaction records – retained for seven (7) years in accordance with Malaysian financial regulatory requirements
• Customer support communication logs – retained for three (3) years from the date of interaction
• Cookie and session data – active sessions are retained for the duration of the session only; analytics cookies for a maximum of 24 months

7.3 Once the stipulated retention period has elapsed, personal data will be securely deleted or permanently anonymised so it can no longer be linked to any individual.

8. Your Rights as a Data Subject

8.1 Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data held by FCM99:

• Right to access data – you have the right to request a copy of the personal data we hold about you
• Right to rectification – you have the right to request correction of any inaccurate or incomplete personal data
• Right to erasure ("right to be forgotten") – under certain circumstances, you have the right to request the deletion of your personal data (subject to legal requirements that may prevent immediate deletion)
• Right to object to processing – you have the right to object to the processing of your data for specific purposes, including direct marketing
• Right to withdraw consent – you may withdraw any consent given for data processing at any time, without affecting the validity of processing carried out prior to withdrawal
• Right to restrict processing – under certain circumstances, you may request that the processing of your data be restricted

8.2 FCM99 will endeavour to respond to all data rights requests within 21 business days from the date a complete request is received.

9. Data Security Measures

9.1 FCM99 implements comprehensive technical and organisational security measures to protect members' personal data against unauthorised access, disclosure, alteration, or accidental destruction.

9.2 The technical security measures we employ include:

• 256-bit SSL/TLS encryption for all data in transit
• Encryption of sensitive data in the database (data at rest)
• Multi-layered firewall and intrusion prevention system
• Two-factor authentication (2FA) is available for all member accounts
• 24/7 security monitoring and real-time anomaly detection system
• Regular penetration testing and security audits conducted by independent third parties
• Secure and redundant data backups

9.3 Although FCM99 takes reasonable steps to protect your data, no system can be guaranteed 100% secure against all cyber threats. We encourage you to take your own protective measures as well, such as using a strong and unique password and enabling two-factor authentication on your account.

9.4 In the event of a data breach that could materially affect your privacy, FCM99 is committed to notifying affected members within a reasonable timeframe and taking appropriate remedial action.

10. Cookies and Tracking Technologies

10.1 FCM99 uses cookies and similar tracking technologies on our platform to enhance the user experience and ensure the platform functions correctly.

10.2 The types of cookies we use are:

• Essential cookies – required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting the platform's functionality
• Performance cookies – used to collect analytics data on how members use our platform, for improvement purposes. This data is aggregated and does not identify individuals
• Functional cookies – stores your preferences such as language, display settings, and game preferences to enhance your experience on future visits

10.3 You may manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality and security of the platform FCM99.

11. Children's Privacy

11.1 Platform FCM99 is intended for individuals aged 18 and above only. We do not knowingly collect or process personal data of individuals under the age of 18.

11.2 If we determine that personal data belonging to an individual under the age of 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question.

12. Changes to the Privacy Policy

12.1 FCM99 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements, or developments in our platform technology.

12.2 Any material changes to this Privacy Policy will be published on the website FCM99 with an updated "Last Updated" date, and in the case of highly material changes, members may be notified by email or via an in-platform notice.

12.3 Continued use of the platform FCM99 following the posting of such changes will be deemed your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

13. Contact Us Regarding Privacy

13.1 For any inquiries, requests, or complaints regarding this Privacy Policy or the way FCM99 handling your personal data, please contact us:

• Email: support@fcm99.xyz (use the subject line "Data Privacy Inquiry")
• Live Chat: Available 24/7 via the chat icon on the FCM99 website
• Response Time: Privacy enquiries are responded to within 5 business days

13.2 Our team will endeavour to resolve every inquiry or complaint fairly and in a timely manner. If you are not satisfied with our response, you have the right to refer the matter to the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory authority.